Status update

Recent software updates

We are continually adding new features to the software. The most recent update was 14 June 2019. For further details on each of our updates, see the link to release notes in the related articles section on the right sidebar.

Target database updates

  • With the change of UK Prime Minister, we have updated the contact used to target them as PM rather than an MP. Check this article for more
  • We have updated the UK MP databases to include Jane Dodds

What we’re working on…

We are working on our next release, scheduled for the end of August 2019. This will include:

  • additional PSD2 functionality for more gateways
  • new auditing tools for your users
  • additions to Email Marketing Automation conditions
  • a way to preview Web Pages
  • many other improvements (details coming later in August)

Important notices

Email image widths

There is an issue that if you set a 100% width for an image in your email, this can appear as only 100 pixels width in desktop Outlook. This is because the width=”100″ attribute is added to the image tag. To fix this, amend the email’s HTML and remove the width=”100″ attribute or change it to width=”100%”

Blueprint templates

In the last release, we introduced blueprint templates for user accounts. Due to a formatting issue, the Save button is hidden when creating a template from a blueprint. To save, please click the admin “cog” icon to reveal the save button. See a recording of this here.

Legacy software

The ability to edit and create legacy pages has been removed from the software. All pages should be created in the page-builder tools. Please Close any live pages. You can still view closed pages – click here for more. Legacy triggers are shut down. Please use marketing automations for that.

Payment gateway transaction ID

Following a Visa and MasterCard mandate for payment processors, we will now store an additional id for the transaction id. For clients using Worldpay, you will note a change in the gateway transaction ID (campaign data 2) in your Engaging Network’s Transactional Data, post this release. Worldpay transaction IDs moving forward will have 2 parts to them (paymentToken__networkTransactionId). The ‘3D Secure’ payment flow is now supported, through the PaySafe gateway. If you are interested in applying this for card processing feature, please reach out to support.

Payment gateways PSD2

We have added support for PSD2 in the Stripe and Paypal gateways.

TLS 1.0 deprecation

Engaging Networks disabled TLS 1.0 on 1st June 2018. If you and your supporters are using modern browsers, you do not need to do anything. For more information, click here.

Supportal pages to check out

Here are some recently created (or updated) pages in the Supportal that you may have missed:

Latest Webinars

Our team publish regular webinars on new features and best practice. You can watch the latest webinars here


If you need further assistance, please contact support

Updated on August 12, 2019

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