Status update

Recent software updates

We are continually adding new features to the software. The most recent update was on 3 October 2020 and the next planned for 20 November 2020. For further details on each of our updates, see the link to release notes in the related articles section on the right sidebar.

What we’re working on…

We are working on the next mini release in November, currently scheduled for the 20th. This will include improvements to the query builder and profiles, the email broadcast tool and events.

Important notices

3D Secure 2 and SCA

Those with supporters in the EU/UK should be mindful of upcoming Strong Customer Authentication (SCA) compliance deadlines for security measures (Dec. 31, 2020 for the EU and September 2021 for the UK). Additional updates will be shared soon on Peer-to-Peer updates, and all gateway statuses can be found here. Please contact the Support team with any questions on your compliance status or SCA’s impact on your organization.

Legacy software

The ability to edit and create legacy pages has been removed from the software. All pages should be created in the page-builder tools. Please Close any live pages. You can still view closed pages – click here for more. Legacy triggers are shut down. Please use marketing automations for that.

Payment gateway transaction ID

Following a Visa and MasterCard mandate for payment processors, we will now store an additional id for the transaction id. For clients using Worldpay, you will note a change in the gateway transaction ID (campaign data 2) in your Engaging Network’s Transactional Data, post this release. Worldpay transaction IDs moving forward will have 2 parts to them (paymentToken__networkTransactionId). The ‘3D Secure’ payment flow is now supported, through the PaySafe gateway. If you are interested in applying this for card processing feature, please reach out to support.

TLS 1.0 deprecation

Engaging Networks disabled TLS 1.0 on 1st June 2018. If you and your supporters are using modern browsers, you do not need to do anything. For more information, click here.

Supportal pages to check out

Here are some recently created (or updated) pages in the Supportal that you may have missed:

Latest Webinars

Our team publish regular webinars on new features and best practice. You can watch the latest webinars here


If you need further assistance, please contact support

Updated on November 10, 2020

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