Status update

The Toronto server is at the later stages of planned migration. We expect to be coming online as of 11:30AM ET

Recent software updates

We are continually adding new features to the software. Please refer to the AWS Migration Status page for updates by server location, including hotfixes that have been applied since the first U.S. server migration. The next upcoming release is scheduled in tandem with the AWS migration for the Toronto server this September 2021. For further details on any release, please see the link to the relevant release notes in the Related Articles section on the right sidebar.

Important notices

AWS Migration

Engaging Networks is currently in progress for a migration to the AWS hosting environment. Please check here for a status update on the migration and details relevant to the server for your organization’s hosting.

3D Secure 2 and SCA

Those with supporters in the EU and/or UK should be mindful of Strong Customer Authentication (SCA) compliance deadlines for security measures (Dec. 31, 2020 for the EU and March 2022 for the UK). Additional updates can be found here

Please note, PayPal 3D Secure is not currently accepting new clients in the existing implementation with Cardinal Commerce on Engaging Networks. An alternative solution is being identified, and please contact the Support team with any questions on your compliance status or SCA’s impact on your organization. 

Legacy software

After the AWS migration, legacy software access will no longer be available. Please ensure you have captured any pages or content desired to reference once this takes place. Political tools previously accessible via the legacy platform will be available in the current UI – please read more here for details.

Supportal pages to check out

Here are some recently created (or updated) pages in the Supportal that you may have missed:

Latest Webinars

Our team publish regular webinars on new features and best practice. You can watch the latest webinars here.

If you need further assistance, please contact support.

Updated on September 12, 2021

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