SSL certificates

By default, Engaging Networks pages will have a URL that starts or, known as the Base URL. Both of these run over https (which means it uses using secure socket layers, or SSL). This means the data that the supporter submits is encrypted, keeping it secure.

All your pages in Engaging Networks should be run using https – especially donation pages.

In the following audio interview, our Development Operations Engineer, Gwynne Dixon, explains the domain and SSL certificate options available to clients when setting up their account with Engaging Networks.

If you wish to change the Base URL to something else, you have two choices. Firstly, you can use our “wildcards” to add personalisation to it, for example or 

If you wish to have a different domain though, rather than or, then you’ll need to contact us to get a new secure certificate, so we can connect a new Base URL to your pages.

Once set-up, you can use the same new Base URL for all your page-builder pages across advocacy and fundraising, or even set up different ones for different types of pages (e.g. and

You cannot share the same base URL used for page-builder for peer-to-peer pages (this is the only exception).

Using secure certificates on Engaging Networks

If you would prefer to use your own unique base URL or ‘sub domain’, for the start of your actions, for example ‘’, we will need to place a secure certificate on our load balanced application servers for the relevant sub domain and provide you with a dedicated IP address for you to point your sub domain to.

Do not point your sub domain to anything other than the dedicated IP address which we will provide to you when ready.

As a quick overview, If you want to purchase your own SSL certificate, three options are available.

Option 1 – we get the certificate for you (easiest option)

We can liaise with our network hosting company and they can purchase the certificate on your behalf. It will then be installed on our servers for you. If you want us to buy a certificate for you, you have the choice of the following:

Certificate type Price ($ Canadian) for a year Price for 2 years
RapidSSL $50 $90
GeoTrust QuickSSL Premium $145 $255
RapidSSL Wildcard $175 $305
True Business ID $190 $280
True Business ID – extended validation $355 $675
Symantec Secure Certificates $395 $695
CSR generation for use with own purchased certificate $50 N/A
  • An initial installation fee of $50 also applies for each certificate type

  • There will also be a $50 (~£30) administration fee that will be added to your initial invoice, in relation to the work Engaging Networks undertakes to get your certificate(s) installed on our servers.

  • Prices are also available for two year terms

  • The prices vary due to the levels of authentication / validation and the warranty amounts for each certificates

  • All newly issued certificates now use SHA-2 “Signature Algorithms”

  • All costs are passed on straight from our hosting company

Please contact your local client support team for more information on how to place an order for a secure certificate.

Option 2 – you purchase you own certificate and get a CSR from us

You can purchase your own certificate and send it securely to us, along with the associated private key (please export this as a .pem or .pfx file), so we can install it on our servers. If you need us to, we can generate a Certificate Signing Request (CSR) to add to your newly purchased certificate ($50 installation fee). Contact the support team for more information.

Option 3 – you already have your own certificate you would like to use

Finally, if you have a certificate already, we can install that on our servers for a fee of $50 Canada (this fee is in addition to the $50 Setup fee noted above, which is passed along directly from our hosts to provision a VIP). Both fees are one-time only, and won’t be charged again with any future certificate renewals. If you do wish to install your own certificate, please just send us securely the private key and certificate files.

Next steps

If you are using a secure certificate over https, you will need to create a secure HTML template. Please see the separate tutorial on setting up the https templates.

Once you have your SSL set up, you can use it as a Base URL in your pages. You can go to the account preferences to make this the default for new pages, or amend individual pages’ admin settings

Adding certificate logos to your pages

Once your SSL certificate has been installed you might want to add the relevant secure cetificate logo to your pages to tell your supporters how the page is secured. Here are some examples, you can simply get the relevant one from their website.

Please confirm with your certificate provider which is the best image to use. You should receive an email from them about this after the certificate is ordered.

Updated on February 18, 2020

Was this article helpful?

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact Support