Alerts are the messages that appear on-screen or inline when your supporter leaves a required field blank or makes other errors when submitting a form (e.g. minimum gift amount or email address format). This document provides instructions on creating and managing these alerts.
This section does not refer to software errors (e.g.errors that occur due to server problems or if the page is not set up properly). Supporters who experience those types of errors will automatically be directed to the error landing page.
How the alerts are displayed on the page
Dynamic errors are displayed next to the field (on submit) and are handled without submitting the page to the server:
Errors displayed at the top of the page (on submit) are returned by the server, for example if the payment was declined:
Creating Alerts
To create an alert, go to Pages > Alerts & Validators. You can only have one alert per locale and cannot have multiple alerts for the same locale, or different alerts for different pages.
Locate the alert you need and click the “create new” button 
or duplicate an existing alert by clicking the duplicate icon 
. A window will open that allows you to edit the name, locale, and content of your alert.
Enter your content and click “Save”.
To delete an existing alert click the delete icon 
for the alert you would like to remove and confirm the deletion.
Alert Types
There are a total of 34 possible alerts available (depending on your subscription) and you will need one version for each of the locales set up in your account. Each is described below.
|
Advocacy Alerts |
|
|
Address Check Failed |
A supporter has entered an address that can not be validated using PAF validation (US only) |
|
Contact Not Found |
No contacts in the database in use can be matched to the address entered by the supporter. |
|
Email a Friend Error |
A supporter enters a friend’s email address which is invalid. |
|
Message Length |
A supporter’s message exceeds the character limit (applicable for specific web forms). |
|
PAF Validation Failed |
The entered supporter’s address and postcode is not a valid combination.* |
|
Post Code Not Found |
A supporter’s postcode has failed to find a contact in our database or a client contact database (these error alerts are specific to local contact actions). |
|
Too Many Organizations Found |
More than one contact has been found for the supporter’s postal code. |
|
Event Alerts |
|
|
Discount Code Invalid |
The discount code entered is incorrect or does not exist for the event. |
|
Event Not In Date Range |
Event has already completed |
|
Event Sold Out |
The event has a ticket limit and no longer has any available for sale. |
|
Invalid Ticket Quantity |
The ticket quantity entered is larger than the allowed limit. |
|
No Tickets Selected |
No tickets were selected when submitting the form. |
|
Tickets Sold Out |
The event has a ticket limit and no longer has any available for sale. |
|
Fundraising Alerts |
|
|
Bank Timeout or System Error |
A timeout occurred while communicating with the financial institution. |
|
Card Expired |
The expiration date entered is correct but the card has expired. |
|
Check Credit Card Number |
A supporter has entered an incorrect credit card number |
|
Check CVV2 |
A supporter’s CVV2 code does not match the value on the card. |
|
Check CVVS or Expire Date |
A supporters CVV2 code does not match the value on the card or expiration date entered for the card is incorrect. |
|
Currency Not Found |
This gateway requires Currency to be passed in. |
|
Donation Amount Not Found |
A valid donation amount was not submitted. |
|
Generic Payment Error |
A payment error that does fit into any of the categories below |
|
Insufficient Funds |
The credit card entered does not have enough funds available to process the donation amount. |
|
Lost or Stolen Card |
The credit card entered has been reported as lost or stolen. |
|
Over Limit |
The credit card entered has been reported as over its spending limit. |
|
Payment Type Not Found |
The payment type was not entered correctly or is not valid. |
|
Refund Error |
If the was an issue in refunding the gift and the returning message is outside of a invalid card details. |
|
General Alerts |
|
|
Captcha Found |
If the supporter’s postcode identified a target that is using a web form containing a captcha image, the supporter will see an alert requesting further authentication. You can customize the alert by inserting the target’s name. |
|
Captcha Invalid Answer |
A supporter has entered an invalid answer for the captcha displayed on the screen. |
|
Error Alert Header |
The heading copy that appears on the error block, once a submission takes place. Please see the first example above, where the text says ‘The following errors are on the page’. |
|
Inactive Campaign |
The campaign page is not set to live status. |
|
Invalid Confirm Email |
A supporter’s confirmation email address entry does not match the email address field. |
|
Invalid Email Address |
A supporter has entered a badly formatted email address (e.g. includes illegal characters like commas, or is missing an ‘@’, etc.). |
|
Mandatory Field Empty |
A supporter tries to submit a form field or question without completing all fields that you have designated as mandatory. |
|
Session Expire |
If a supporter views action pages for more than 60 minutes this error will display. |