If you have unwanted supporter data in your account, follow these simple steps to delete the data.
- If you haven’t already, prepare a spreadsheet for deletion
- This is an irreversible process. We cannot “rollback” deletions. Please be absolutely sure you wish to delete the supporters and their transactions
- Display widgets will not be able to de-duplicate against deleted supporters. Therefore, if you are reporting on unique participations, it will count a supporter again if they were previously deleted and take action subsequently
- Deleting supporters will stop any recurring transactions they have from continuing to process
Once you have prepared your spreadsheet and then uploaded it in Data & reports > Delete, you will see something like this on the page:
When you are ready to delete these supporters, click on OK and the software will process your spreadsheet. It wil run as a job – you can see the status of the deletion in the job monitor. Once it is complete, you can download a summary file. If it was fully successful it will read:
All supporters were successfully deleted except the following which were not found: none
If any email addresses weren’t deleted, you’ll see them listed in this file. Generally this means that the software couldn’t find these addresses to delete or they were incorrectly formatted. If this is case, note them down, tidy them up in a new spreadsheet, and try the process again.